Privacy at Coinmitra
Last Updated: 17 November 2025
At Coinmitra, we are committed to protecting your privacy and maintaining transparency regarding how your information is handled. This Privacy Policy explains in detail how we collect, use, share, and safeguard your data when you use our website, application, or any related services. By continuing to use Coinmitra, you acknowledge and accept the practices described in this policy. If you do not agree with any part of it, you should discontinue using our services immediately.
1. Information We Collect
Coinmitra follows a minimal-data approach because we operate as a no-KYC USDT-to-INR exchange platform. When you choose to use our services, we collect only the information that is essential for processing transactions and ensuring platform security. This includes basic contact details such as your mobile number, your bank account details for payout purposes, and your email address if you opt to receive communication or support responses.
In addition to the information you voluntarily provide, our system automatically records certain technical details whenever you access the website or app. These details may include your IP address, device identifiers, browser names, time logs, and patterns of interaction within our application. Such data allows us to understand how users navigate our platform, optimize performance, and detect any suspicious or fraudulent activity. Importantly, we do not request or store any documents like PAN cards, Aadhaar cards, government IDs, or your photos.
2. How We Use Your Information
The information collected by Coinmitra is used solely to provide you with a smooth, reliable, and secure service. We use your data to verify transaction details, process your withdrawals, and maintain complete transaction records as required for operational accuracy. The information also enables us to contact you whenever needed—whether it’s to notify you about a transaction, respond to a support request, or protect your account from unusual activity.
Additionally, analyzing usage data helps us improve service quality, fix technical issues, and develop new features that enhance your overall experience with the platform. Your information is also essential for maintaining platform safety, including identifying potentially harmful activities, preventing abuse, and complying with applicable regulations.
3. Data Security and Storage
We treat your information with the highest level of care. Coinmitra uses advanced security measures such as encryption, restricted-access servers, firewalls, and continuous monitoring systems to ensure your data is protected from unauthorized access or misuse. Our team regularly reviews and updates our security infrastructure to keep pace with evolving digital threats.
While we make every effort to keep your data secure, no online system can guarantee absolute protection. For this reason, we encourage users to safeguard their own devices and accounts and remain alert about suspicious communication or unexpected account activity.
4. Data Retention
We retain your information only for as long as it is necessary to provide our services, fulfill legal and regulatory obligations, and maintain proper business records. Some information, such as transaction history, may need to be stored for a longer period as required by applicable laws or for security and audit purposes. Once the data is no longer needed, we either securely delete it or anonymize it in a way that it can no longer be linked back to you.
5. Sharing Your Information
Coinmitra values your trust and does not sell or trade your personal information to third parties under any circumstances. However, in order to operate efficiently, we may share limited information with carefully-selected partners who support us in activities such as payment processing, cloud hosting, customer communication, and fraud detection. These partners follow strict confidentiality and data protection agreements to ensure your information is handled securely.
We may also be required to share certain information with government authorities or law enforcement agencies if mandated by law, court orders, or regulatory obligations. In such cases, we disclose only what is legally necessary and ensure that your rights are respected as much as possible.
6. Cookies and Tracking Technologies
To improve your browsing experience, Coinmitra uses cookies and similar tracking technologies. These allow us to remember your login preferences, understand how users interact with the website, improve site speed, and enhance overall performance. Cookies also help maintain secure sessions when you use your account.
You may disable cookies through your browser settings if you prefer. However, doing so may affect certain features of the platform and limit your ability to use some services smoothly.
7. Your Rights and Choices
As a user of Coinmitra, you have complete control over the information associated with your account. You may request access to the data we hold about you, ask us to correct inaccurate details, or request removal of your account from our system. If you want to exercise any of these rights, you may contact our support team, and we will assist you within a reasonable timeframe.
Please note that certain information may still be retained after a deletion request if required for legal, regulatory, or security-related reasons.
8. Protecting Your Own Account
While we prioritize your data security, you also share the responsibility of protecting your account. It is important that you keep your login details, OTPs, and device secure. Avoid sharing your access details with others, and ensure that you log out from shared devices. If you suspect that your account has been accessed without permission, inform us immediately so we can take quick action.
9. External Websites and Links
Coinmitra may occasionally display or direct users to third-party websites for additional convenience or information. These websites operate independently from us and have their own privacy policies, which may differ from ours. We do not take responsibility for how these external sites manage their data, and users are encouraged to review their privacy practices before interacting with them.
10. Use of the Platform by Minors
Our services are intended exclusively for adults who are 18 years or older. We do not knowingly collect information from minors, nor do we allow them to create accounts. If we identify that a minor has attempted to use the platform, we may remove the associated account and delete the information as necessary.
11. Changes to This Policy
As laws evolve and our services grow, this Privacy Policy may be updated to reflect those changes. Whenever the policy is revised, the updated version will be posted on our website and will come into effect immediately. We encourage users to review this page regularly so they remain informed about how their data is managed.
12. Contact Us
If you have questions, concerns, or requests regarding your personal information or the contents of this Privacy Policy, you may reach us at support@coinmitra.online. We are committed to ensuring that all your concerns are addressed promptly and clearly.